- 30 Days Easy Return and Exchange Policy:
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- Feel confident with our 30-day return policy.
- Easy returns within 30 days (about four and a half weeks).
- Contact Us Within 24 Hours:
- Reach out within 24 hours with any concerns or return requests.
- Provide a snapshot highlighting the issue for prompt assistance.
- Quick Response and Assistance:
- Our team is here to assist you promptly.
- Your feedback is valuable, and we aim to address your concerns.
What to Remember for a Return Request:
- Contact Information:
- Request assistance via email, WhatsApp, Live Chat, or call within 24 hours.
- Inspection and Shipping:
- Our inspection team assesses the product for eligibility.
- The customer covers shipping costs to return the item.
- Return Process:
- Once deemed claimable, return the product within 3 days.
- Receive an RMA (Return Merchandise Authorization) number for processing.
Return Policy Violations:
- No return or exchange for the same product in different sizes.
- Customized products/orders are non-returnable.
- Tags or labels must remain intact.
- No return for altered products.
- No return requests are accepted 24 hours after product has been received.
- Unintentional purchase excuses will not be considered.
- No returns for changed minds.
- Products must be unaltered and undamaged for a claim.
- Discounted or sale items are NON-Refundable.
Important Notes:
Design Issues:
- Designs are replicas and may vary; inquire before ordering.
- Returns for design issues if the product differs from the displayed design.
Colour Issue:
- Jackets may appear differently in various lighting conditions.
- We cannot address concerns related to shade variations.
Size Issue:
- Review size information from our chart.
- Returns are accepted for items ordered in the correct size.
Refund Choices:
Choose from the following refund options:
- Money refund via the original payment method.
- Up to 50% discount on the next purchase.
- Gift vouchers for future shopping.
Your Understanding Matters:
We appreciate your understanding and adherence to these guidelines. If you have any questions or concerns, please don’t hesitate to contact us. We’re here to assist you!